Refund and Returns Policy
Overview
Right of Withdrawal
1.1. The statutory right of withdrawal (or cancellation right) that applies to consumers who enter into distance selling contracts, allowing the withdrawal from (or cancellation of) a contract within 14 days from receipt of their products without giving any reason or incurring any costs, does not apply to the supply of goods made to the consumer´s specifications or clearly personalised.
1.2. The products ordered from Esmerch are customised by the customer and you can therefore not exercise your right of withdrawal, with the exception of the following non-customisable products offered on our Site:
- Signage accessories
- Business card holders
- Replacement ink pads
For these unused products and when you are a consumer, you can exercise your right of withdrawal from the agreement we entered into within 30 days from receipt of your order without giving any reasons. If this period expires on a Saturday, Sunday or a public holiday, it is extended until the next business day. To exercise this right of withdrawal that applies solely to the above-mentioned products, please send us a letter or use the Contact & Support page, specifying your name, physical address, phone number, email address, order number and which products you wish to return:
Esmerch by MWP-Design
Att: Customer Service
32 Albany Gardens
NE26 2DY Whitley Bay
United Kingdom
We will contact you after we have received your request to determine if the right of withdrawal applies to you as a consumer and the involved products. We will also inform you how we wish you to return the unused products. Please note that you will be responsible for choosing the shipping method and carrier. All returns are at your own risk and expenses. Once we have received the products unused, undamaged and in their original packaging, Esmerch will refund without delay and no later than thirty days from the date on which this right was exercised, the paid purchase price of the returned products excluding the original delivery costs as well as the costs of returning the products.